Lean Office & Service Course

Lean Office & Service Training in South Africa

 

Take Lean Beyond the Shop Floor to Improve Profitability
Administrative functions account for sixty to eighty percent of the cost of meeting customer demand. Streamlining and eliminating waste from your office and administrative processes using Lean concepts, tools, and methods will help you achieve significant bottom-line savings. This five-day certificate program presents a structured way to understand how a firm delivers value in its services, how to prioritize operational improvement opportunities, and how to link them to strategic priorities.

Note that this course does not run without the minimum required delegates which is 7.

Key Learning Outcomes
Identify what you need to do better in your services to support your strategy
Understand how to improve efficiency of your office/service processes
Create an action plan for your Lean improvement initiative
Translate your Lean efforts into financial terms
Learn easy hands-on tools that anyone can implement in an office/back-office/service setting

Experienced Faculty
Instructors from the U-M Ross School of Business and industry team up to deliver this experiential course focused on Lean office and business process improvement. Our instructors have years of industry experience coaching and training Lean implementations.

Hands-On Practice and Real World Examples
Hands-on simulations supplement lectures, exercises, and case studies to make this training meaningful and enlightening. We prepare you to take these tools and techniques back to your facility so you can begin implementing and transforming your traditional operations to Lean.

Six Sigma South Africa is a subsidiary of 2KO International in Cape Town, conducting instructor led Six Sigma training and certification for blue chip companies in and around Africa. Our Six Sigma consultants are available during SA office hours on +27 (0)21 418 4874.